XS identity verification (KYC) is the process of submitting an ID document and a proof of address in your name issued within the last 3 months, then receiving approval. The approval email usually arrives within 2 to 5 minutes.
XS KYC documents: proof of identity (POI) and proof of residence (POR)
| Type | Accepted documents | Conditions |
|---|---|---|
| ID document (POI) | Passport, national ID card, driver's licence, residence permit | In colour and within its validity period. Name, date of birth and expiry or issue date must be clear, and all four edges must be visible |
| Proof of address (POR) | Utility bill (water, electricity, gas, internet), bank statement, rental agreement, credit card statement, certificate of residence, letter issued by a bank | Issued within the last 3 months. Name and residential address must be clear, and the full page must be visible. Must be in your own name |
- Both documents must be 'issued by a government agency or an authorised institution'.
- Documents in languages other than English, such as Japanese, are accepted if they are clear and valid.
- Expired documents and proofs of address in someone else's name are not accepted.
How to submit your XS verification documents
- 01Upload your documents
Upload the POI and POR from the Profile section of the client area. You can also submit them to the support desk by live chat or email (support@xs.com).
- 02Wait for the approval email
The account verification email usually arrives within 2 to 5 minutes. You can also check the status in the profile section of the client area.
Tips for photographing documents so they pass
- Photograph in colour in good light with all four edges of the document in the frame. Documents that are cut off, dark or unreadable because of glare can be rejected.
- Zoom in before sending to check that your name, date of birth and expiry or issue date are clearly readable.
- Check that the proof of address was issued within the last 3 months, and show the full page. A partial crop is not accepted.
- Use the same spelling for your name and address in the registration form as on your documents.
If XS verification does not finish or you are rejected
- Taking longer than expected: check that your name and date of birth are shown and that the image is in colour and high resolution, then fix it and resubmit. If it is still not resolved, contact support@xs.com.
- Rejected: follow the rejection reason sent to your inbox and upload the corrected documents from the Profile section of the client area. You can contact live chat, support@xs.com or backoffice@xs.com.
- SMS or email confirmation code not arriving: check the email address, spam folder, mailbox capacity and domain filter. If it still does not arrive, contact support.
How XS verification relates to the account opening bonus
As part of its KYC requirements, XS asks for identity verification and answers to its questions in order to 'understand your profile, assess suitability and provide services that fit your level of experience and financial situation'. Completing verification also makes you eligible for the account opening bonus (KYC welcome bonus), for clients resident in Japan (see how to receive the bonuses).
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.